With occupancy rates for flex on the rise and 55% of spaces in London alone boasting rates of 80% or above, providing a seamless member experience is essential within this growing sector.
Your brand, design, amenities and price are all essential contributors towards a successful flex workspace. Your customers expect fast Wi-Fi, seamless building access and simple booking processes – with inflation pressures, the Instant Group state, “Operators should feel confident in raising rates by 6% to 15% over the next year in response to inflation” – but only if you do not compromise on quality and service.
Service-led spaces hold the highest occupancy rates in the flex market, with an average of 82% UK-wide. With member expectations increasing, you need to deliver a service-led, frictionless experience and technology such as the Yardi Kube Suite can help you.
Here are four ways an all-in-one solution, complete with a member app and portal, can help your members have a seamless member experience and self-serve.
Building Access
The Instant Group’s latest report says, “Nearly a third of operators are looking to introduce smart access to their portfolio over the next 12 months. 30% of operators in EMEA are looking to introduce smart access, the highest of all regions.”
Your flex space members want a simple experience from the moment they walk into the office. Having to deal with faulty access cards or trying to get a replacement if it’s been lost or left at home causes unnecessary problems.
You can provide seamless building access to your members by utilising an all-in-one workspace management platform with a member app that includes “smart access” – you can then manage access control from the portal and select what areas of the building are accessible.
Self-Serve Bookings
Reserving a workspace can be time-consuming and needs to be straightforward for your members, whether booking a private office, desk area or meeting room.
18% of operators identify online booking platforms as essential for the future due to the nature of hybrid work. Implementing an all-in-one solution with a mobile app helps provide your members with a single source to engage with real-time availability. Your members can book meeting spaces quickly, 24/7 and eliminate fragmented interactions with staff.
Additionally, if they need to make last-minute changes to a booking, your members can easily update it via the app. Letting your members self-serve means they can make changes in real time without waiting for confirmation from flex space teams.
“With 30 prime properties in the capital, we are always looking for ways to exceed our customers’ expectations with exceptional office spaces and personal, five-star service. We are excited to utilise the Member App as it will allow our clients to book meeting rooms, raise service requests and integrate fully with our Assa Abloy access control system so we can provide a frictionless service for our clients.”
John Drover, CEO of Argyll
Simplified IT Management
Hybrid working is the new normal and with 13% of operators looking to invest in meeting room video enablement and 17% of operators in the UK investing in video-enabled meeting rooms, you need a robust internet connection to maintain bandwidth demands.
Operators can eliminate the complexities associated with network management by implementing a workplace IT management platform specifically designed for your space and portfolio. With this, your members are automatically connected to all your workspace locations and can access support and training materials from the online portal.
Whether they need to adjust the bandwidth due to user demand or add additional devices to their network, your members can do so independently. Not only does this save operational time, but it allows members to take control of their network services without having to call the IT department and wait for a technician to get involved.
Offering members an easily managed solution provides less friction and a seamless customer experience.
Streamlined Amenity Management
With “service-driven” at the forefront of values in the flex sector, many spaces come with an array of modern amenities as standard to enrich the coworking and flex space experience. However, these need to be easily manageable, which is where an all-in-one solution can help.
Investing in a coworking and flex space management solution provides your members with real-time availability of amenities, such as community events, private phone booths, wellness activities and more. They can easily add and/or remove amenities through the member portal or app.
With an all-in-one solution, you can empower your members to manage their experience anytime and on any device.
Yardi Kube Helps Provide A Seamless Experience For Members
Members want a simple and easy experience, and with Yardi Kube, you and your members can benefit from a cloud-based, all-in-one solution designed for flex space management.
Yardi Kube provides one platform, including a member app, for everything from member management, meeting room bookings and access control to accounting, security, maintenance and procurement. It helps simplify daily operations for coworking locations and flexible workspaces.
“We are delighted to be working with Yardi, the leaders in real estate software, as we move into our next stage of growth. We wanted a fully integrated software solution that will allow us to make faster and more informed decisions and provides a single view of the customer, so we can continue to offer a world-class service.”
John Drover, CEO of Argyll
See how you can automate your space with Yardi’s flexible workspace solution.