With flexible workspaces becoming the go-to choice for many, staying competitive amid this rapidly growing sector is fundamental. Brand, design, amenities and price all remain key contributors towards a successful flex workspace. However, customer expectations are shifting and no longer do natural designs and quirky events hold the competitive edge for your flexible workspace.
According to the latest report conducted by The Instant Group, service-led spaces hold the highest occupancy rates in the market, with an average of 82% UK-wide.
This makes sense in today’s fast-paced digital environment – a world where flex space members expect speed, accessibility and overall, a seamless experience. The key to delivering a service-led, frictionless experience is through the art of self-serve interactions via the use of technology.
In this article, we address four ways that a member app and portal, such as Yardi Kube, can help rid your members of time-consuming tasks and replace them with easy, self-serve interactions for a seamless member experience.
Seamless building access
Your flex space members need simplicity from the moment they walk into your space. Whilst thinking about their to-do lists ahead, having to deal with a lost, forgotten or even faulty access card is not desired.
This can easily be fixed by utilising an end-to-end workspace management platform. These platforms come with a member app that lets your customers manage their building access. Your members can choose when they want to work, whether 8 in the morning or 8 in the evening, so they won’t need to check in with reception.
Self-serve bookings
When it comes to time-consuming tasks, reserving a workspace is high on the list. Whether reserving a private office, desk area or meeting room, this process needs to be simple for your members.
Implementing a mobile app that’s part of a wider end-to-end solution helps provide your members with a single source to engage and interact with your space, which instantly eliminates fragmented interactions with staff.
For example, a member app comes with real-time availability that gives your members the convenience to book meeting space quickly and 24/7.
Additionally, if they need to make last-minute amendments to a booking, your members can easily update their booking via the app at any time. This includes everything from changing the booking time, date and location or even cancelling. Enabling self-service allows your members to make changes with ease without having to wait for confirmation from flex space teams.
Simplified network management
You might have a thought-out flex space design, intuitive amenities and irresistible snacks, but the key thing for any flexible workspace is a robust, internet connection.
Operators can eliminate the complexities associated with network management by implementing a workplace IT management platform specifically designed for your space and portfolio. With this, your members are automatically connected to all your workspace locations and can access support and training materials.
Whether they need to adjust the bandwidth due to user demand or add additional devices to their network, your members can do so independently without the need to contact your IT department.
Not only does this save operational time, but it allows members to take control of their network services quickly without having to go through a systematic process that may involve pushbacks and delays.
By providing your members with less friction, they gain a seamless customer journey.
Streamlined amenity management
With “service-driven” at the forefront of values in the flex sector, many spaces come with an array of modern amenities that are designed to enrich the member experience. However, with great amenities must come the easy management of them.
An all-in-one solution provides real-time availability of amenities such as community events, additional beverages, private phone booths, wellness activities and more. This gives your members the flexibility to add and/or remove amenities via their member portal with ease.
With an end-to-end solution, you can empower your members to manage their own experience, anytime and on any device.
Yardi Kube helps provide a seamless experience for members
Members want a simple and easy solution and with Yardi Kube, you and your members can benefit from an end-to-end solution that’s purposefully designed for real estate.
Yardi Kube provides one platform, including a member app, for everything from member management, meeting room bookings and access control to accounting, security and maintenance and helps you consolidate procurement. It helps simplify daily operations for coworking locations and flexible workspaces.
See how you can automate your space with Yardi’s flexible workspace solution, Yardi Kube Space Management.